How I hired Superman and Wonderwoman

| January 1, 2016 | 0 Comments

If you could hire one person to help you the business owner take the largest load of work off your desk or off your to do list what would this person look like? What specific skills would they be able to perform? Does social media confuse and intimidate you let alone writing this blog you [...]


Comcast Customer Service: How to Avoid the Culture of Poor Quality Control

| July 21, 2015 | 0 Comments

It has officially come out that the Comcast Customer Service crisis is really just business as usual for one of the least popular companies in America. What started as a PR storm of public outrage and corporate backtracking over a customer service rep going rogue turns out to be a case of poor quality control [...]


Customer Feedback Can Save Your Company

| June 11, 2015 | 0 Comments

Last post, I stressed how customer testimonials can boost a company before launching. But let’s focus on what that customer feedback means internally for your business. Your ability to meet the expectations of your customers determines the growth potential of your business. Repeat customers and referrals will grow your business; negative reviews and talk will [...]


Details that Run You Out of Business

| April 21, 2015 | 0 Comments

I like going into new businesses and predicting their future to my family or friends. The alarming thing is how often my predictions are correct–and it does not take any prophetic skills. I look at the little things. I first rate my first impression of the business: Is the sign professional? Does the name fit [...]


Protecting The Quarterback

| February 3, 2015 | 0 Comments

Watching last night’s Super Bowl, I saw how Seattle’s defense never let Peyton Manning settle in the pocket and plant his feet to throw. Don’t hate me for what I am going to say here: But it turns out that this 5-time MVP is average for a pro QB when he is scrambling under pressure. [...]


The Value of Ideas

| January 6, 2015 | 0 Comments

I have noticed recently, and now I see, Northwestern Mutual has trademarked the tagline Insurance, Investments, and Ideas. Northwestern Mutual–one of the most respected and profitable insurance companies–has equated the value of ideas with insurance and investments. I think a good idea is worth more as it can fund the other two, but that is a moot point. [...]


The Secret to Never Running Out of Money in Retirement: Part 1

| June 21, 2014

START A BUSINESS!!!  It amazes me how many people I meet who are retired and bored to tears.  Someone has convinced them that at some given point you stop working.  What happens next is they become bored, with the highlight of their week being a trip to the grocery store with their wife. How does [...]


Handling Stress

| June 17, 2014

Owning your own business I can say from experience is extremely stressful. When you have either money, clients/customers and or employees you have stress.  Develop a method of dealing with stress before it rears its ugly head.  What is your method of dealing with stress overload?  I am not joking at all.  Most of us [...]