Employees

Create an NFL Combine when hiring

| March 3, 2016 | 0 Comments

Most small business owners treat hiring like grocery shopping in that they have a need and they fill the need as quick as possible grabbing the first thing off the shelve that catches their eye. Before hiring write down all the measureables you want in the “perfect hire”. Yes you can have the perfect hire [...]

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Better the devil you know then the devil you don’t know

| February 22, 2016 | 0 Comments

I fired him that no good…….. To often I hear small business owners tell great tales of a firing they are so proud of;  what they fail to also share is how the owner now had 2 jobs to do until the post was filled. I have learned to just keep the no good ……  around [...]

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Owning a piece of the company you work for

| January 15, 2016 | 0 Comments

Let me first say you must earn the right to be heard. Yes, that is a fact; as nothing is more irritating then when a new hire who wants to tell me how to run one of my businesses. Even if this individual has a good idea they have not earned my ear yet. So [...]

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The Best Gifts to Give Yourself for Christmas

| December 8, 2015 | 0 Comments

Give Yourself Time with Family You’ve managed to launch a new business–or your current business is on track–but how much time to you have to spend with your family? It’s one thing to spend your time launching your business. I hope you took my advice about talking this out with your family before your launched. [...]

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Leadership is Investing in People

| October 20, 2015 | 0 Comments

Training Gives Confidence Do you have initial training that gives your new employees the confidence that they can perform what is asked of them? Do they have prepared answers to the most frequently asked questions? If not, you are minimizing your employees’ abilities to succeed in their jobs. And if they can’t succeed on the [...]

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Don’t Fire Your Employees: Righting the Wrongs of Nightmare Employees

| September 8, 2015 | 0 Comments

When Dreams Become Nightmares If hiring great employees is a small battle, managing employees is a world war. Knowing many employers over the years, I often hear about employees that start off great with the bosses bragging about how motivated and detail-oriented the new hires are. At some point the honeymoon ends and there is [...]

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5 Secrets To Hiring Great Employees Fast

| September 1, 2015 | 0 Comments

Interviewing and hiring may seem simple, but the process requires preparation and forethought. You must be prepared when putting out an ad. You will receive many applications and not all resumes will be honest or accurate. With all this you will also be under pressure to fill the open position and get on with business. Here are 5 secrets to making a great hire. 1. Be clear what you are looking for in your ad. Be specific with duties and expectations listed. But most of all, understand that you probably won’t be able to find someone who has all the skills and experience you want. 2. Have a list of questions printed out before the interview. This will keep you on point and establishes professionalism. It is important to go over the job title and duties, and your expectations, in the initial interview. 3. Let each candidate know that whomever you hire will get a thirty-day trial period. I have had too many people tell me they can do a job that they simply cannot do. Telling them there is a trial period tends to keep them more honest with their assessment of their own abilities. 4. Conduct all the interviews over one or two days. This makes it easier to compare candidates. If the hiring is prolonged, you may lose a good early candidate or be more tempted to go with one you interviewed most recently. 5. I cannot stress this next point enough: Do not hire anyone the day you interview him or her, if at all possible. I do recognize that some positions just need to be filled with a warm body, but if it is more than this, sleep on it. I cannot tell you how many times my mind has changed with a night’s rest. I said this earlier but it bears repeating. Never, ever, ask interviewees their age, marital status, parenting status, religion or political views, as this opens you up for discrimination issues. But you should get a sense of the potential hire’s attitudes towards work and customer service. ”What would you do if…?” questions can get this information without asking inappropriate questions. For example, Steve Bell, owner of Pacific Cabinets, says. “If people have the same core values that we have—if they have a great attitude…if they have the ability to learn—then we can hire them and teach them anything they need to know in the business.”* *Source: http://www.sba.gov/blogs/5-tips-hiring-and-empowering-great-employees  

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Hiring for Small Your Business

| August 18, 2015 | 0 Comments

When you are deciding what kind of business to start, think twice before you pick a business where hiring is harder than finding a rocket scientist. What do I mean? If you choose a business that requires an expertise or skill that you yourself don’t have, obviously you will need to hire someone who has [...]

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Comcast Customer Service: How to Avoid the Culture of Poor Quality Control

| July 21, 2015 | 0 Comments

It has officially come out that the Comcast Customer Service crisis is really just business as usual for one of the least popular companies in America. What started as a PR storm of public outrage and corporate backtracking over a customer service rep going rogue turns out to be a case of poor quality control [...]

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Details that Run You Out of Business

| April 21, 2015 | 0 Comments

I like going into new businesses and predicting their future to my family or friends. The alarming thing is how often my predictions are correct–and it does not take any prophetic skills. I look at the little things. I first rate my first impression of the business: Is the sign professional? Does the name fit [...]

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